Return & Refund Policy – Wellth House

At Wellth House, we want you to be fully satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled for our products, including diabetes books, diaries, clothing, and electric massage accessories.

1. Returns Eligibility

You may request a return if:

• The item is damaged or defective upon arrival
• You received the wrong item
• The product is unused and in its original condition (for eligible items)

To be eligible for a return, the request must be made within 7–14 days of receiving your order.

2. Non-Returnable Items

For safety and hygiene reasons, certain items may not be eligible for return, including:

• Used electric massage accessories
• Opened personal care or wearable items (if applicable)
• Sale or clearance items (if marked as final sale)

3. Refund Process

Once your return is received and inspected:

• We will notify you about approval or rejection of your refund
• If approved, your refund will be processed to your original payment method
• Refunds may take 5–10 business days depending on your bank or payment provider

4. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company or payment provider
• If still not received, contact us for support

5. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item delivered

If you need an exchange, contact us immediately after receiving your order.

6. Shipping for Returns

• Customers may be responsible for return shipping costs unless the item is faulty or incorrect
• Shipping costs are non-refundable

7. Order Cancellations

• Orders can only be canceled before they are shipped
• Once shipped, cancellation is not possible, but you may request a return if eligible

8. Contact Us

For any return or refund questions, please contact:

Wellth House Support Team
Email: support@wellthhouse.com (replace with your real email)
Website: https://wellthhouse.com (if applicable)